Jobs and Internships

Jobs

JOB TITLE:                      Guest Services Manager
DEPARTMENT:              Guest Services
REPORTS TO:                 Executive Director
SALARY LEVEL:            $14-16 / Hour, DOQ
SALARY TYPE:              Full-time, benefits eligible
CLOSING:                 July 22, 2019

JOB SUMMARY:
This position will be responsible for overseeing and coordinating customer service, ticketing, parking, and other related activities. As part of this position, the individual will work with the Gift Store and Purchasing Manager to lead and oversee the day-to-day activities of customer service associates and other support staff engaged in routine front end activities.

This position will be responsible for the training, supervision, and administrative duties related to Guest Services, maintaining consistent standards of exceptional service throughout. The individual will also provide input into operating budgets, policies, and procedures.

The individual must be able to work a flexible schedule to include weekends and some nights and holidays. The preferred schedule for this position is Tuesday through Saturday, from 9:00 am to 5:00 pm.

Read the full Guest Services Manager Position Description

TO APPLY: Please submit a cover letter and resume including two references to:

Great Lakes Aquarium
Re: Guest Services Manager Application
353 Harbor Drive
Duluth, MN 55802

Or e-mail materials to Cathie Dickey – cdickey@glaquarium.org,
subject line: Guest Services Manager Application, 218-740-2037


JOB TITLE:                      Maintenance Technician
DEPARTMENT:              Operations
REPORTS TO:                 Director of Operations
SALARY LEVEL:            $13-15 / Hour, DOQ
SALARY TYPE:              Full-time, benefits eligible
CLOSING:                 July 22, 2019

JOB SUMMARY:
This position is responsible for performing building and exhibit maintenance, operating filtration equipment, routine preventative maintenance and custodial duties. While performing the essential functions of this position, the individual has regular contact with employees and guests.

Read the full Maintenance Technician Position Description

TO APPLY: Please fill out the online application or submit a resume to Darin Reinke at dreinke@glaquarium.org. Three references will be required at the time of interview.

JOB TITLE:                      GUEST SERVICE REPRESENTATIVE
DEPARTMENT:              GUEST SERVICES
REPORTS TO:                 GUEST SERVICES MANAGER
SALARY LEVEL:            $10/Hour
SALARY TYPE:              Part-time/Hourly
START DATE:                 Estimated start date – May 2019

JOB SUMMARY: The Guest Services Representative is part of our dynamic customer service team. These team members are responsible for day to day duties related to ticketing and admission, gift shop sales and stocking, and parking lot management. Team members work collaboratively and individually to assist visitors with: purchasing tickets, navigating the parking lot (sales, safety, traffic direction and tracking available spaces), general questions, and gift shop purchases. Duties also include pricing and organizing merchandise as well as light cleaning at ticketing desk, in lobby and in gift shop.

Read full position description here (PDF). 

TO APPLY: Please complete the on-line application or stop by the ticketing desk to complete a paper application.

Questions? Contact Cathie Dickey at 218-740-2037 or email cdickey@glaquarium.org.


Internships

Great Lakes Aquarium offers internships with several departments and teams.

Please note that these positions are unpaid internships meant to develop skills and provide real hands-on experience in their respective fields. All internships involve direct collaboration with Aquarium staff and their professional duties. Some provide more room for customization to interns’ interest than others. All internships have been designed to provide benefit to  both the intern and to our organization.

Early Childhood Internship

The Early Childhood Internship strengthens pre-service educators’ abilities in working with children aged 3-5. Interns work closely with aquarium staff to assist in providing environment-based play opportunities for young children. Early childhood programs are offered Tuesdays and Wednesdays throughout the year.

POSITION TITLE:  Early Childhood Learning Internship
DEPARTMENT:       Learning & Engagement
REPORTS TO:          Early Childhood Coordinator and Learning Team Manager
SALARY LEVEL:     Unpaid
SALARY TYPE:        Non-Exempt, Part-Time, Temporary
TIMING:                   May 13 – August 23 (15 weeks, flexible start)

SUMMARY: This position will assist the Learning Team staff in planning, coordinating and conducting a variety of early childhood programs, focusing on but not limited to the Whirligigs Preschool Program, Polliwogs Kindergarten Program, Chickadees Nature Play Group and summer camps focusing on children ages 3-8. This internship is designed for students to gain practical knowledge and experience in early childhood environmental education programming in a non-formal setting. While performing the essential functions of this position, the individual has regular contact with employees at all levels as well as contact with aquarium visitors and program participants.

View complete position description here. 

TO APPLY: Please send a cover letter, resume and questions to Mandi Wojciehowski, Early Childhood Coordinator at mwojciehowski@glaquarium.org.

Animal Care/Diver Internship

3-4 days per week, 7:30am-12pm, set schedule

Great Lakes Aquarium’s Husbandry Dive Internship program is designed as a volunteer career learning experience for those with a strong desire to dive as a profession.  Interns will gain firsthand experience in diving, dive equipment care, dive operations, as well as animal care. Animal care includes:  food preparation, exhibit maintenance & cleaning, water quality, animal health and record keeping. Applicants must be 18 years or older with a valid open water dive certification as well as have at least 10 open water dives, 3 of those being in cold water.

TO APPLY: Please send a resume and cover letter along with a completed application to  intern coordinator Laura Jorissen, Great Lakes Aquarium, 353 Harbor Drive, Duluth, MN 55802 or ljorissen@glaquarium.org. Please direct questions to 218-740-2050.

Husbandry Dive Internship Application

Water Quality Internship

3-4 days per week, 2-4 hours per day (in the range of 7:30 am – 12 pm)
 
Great Lakes Aquarium’s Water Quality Internship program is designed as a volunteer career learning experience. Interns will gain firsthand experience in freshwater and saltwater aquaria water quality parameters and data entry. Interns will complete all water quality testing and paperwork designated to them, leaving records of water quality tests for years to come. Interns will also gain experience entering data into tables and graphs as well as interpreting the information collected.
 
The principal responsibilities of the water quality intern are to master a basic understanding of the animals on exhibit, understand protocols taken to adjust water quality parameters, and perform and complete designated tests on all the tanks at the Aquarium. The Aquarium will try to accommodate school requirements for those who can earn class credit through internships. Applicants must be at least 18 years of age. This is an unpaid position; no housing is provided.

TO APPLY: Please send a resume and cover letter along with a completed application to intern coordinator Laura Jorissen, Great Lakes Aquarium, 353 Harbor Drive, Duluth, MN 55802 or ljorissen@glaquarium.org. Please direct questions to 218-740-2050.

Water Quailty Internship Application

Animal Care Internship

3-4 days per week, 7:30- 11:00 am, set schedule

Great Lakes Aquarium’s Husbandry Internship program is designed as a volunteer career learning experience for those with a strong desire to move into the aquarium or zoo field as a career path. Interns will gain firsthand experience in aquarium husbandry, food preparation, enrichment, exhibit maintenance, water quality, animal handling and health, and record keeping. If this internship is for college credit, there will be a project culminating in a permanent fixture at the Great Lakes Aquarium. We will try to accommodate school requirements for those who can earn class credit for internships. Applicant must be at least 18 years of age or older. This is an unpaid position and there is no housing provided.

Requests for internship positions are evaluated on experience (professional and/or volunteer), academic achievement, interview success, willingness, and ability to make a commitment to the program and positions available. By successfully completing this internship, students demonstrate responsibility, reliability, and the ability to work both independently and as part of a team.

TO APPLY: Please send a resume and cover letter along with a completed application to intern coordinator Laura Jorissen, Great Lakes Aquarium, 353 Harbor Drive, Duluth, MN 55802 or ljorissen@glaquarium.org. Please direct questions to 218-740-2050.

Animal Care Internship Application

Job Shadows

We offer job shadow opportunities in animal care for middle and high school students on a case-by-case basis from September through May. This one-day experience (8-11 am) offers a glimpse into what goes on behind the scenes at Great Lakes Aquarium. To begin the process of scheduling a job shadow day, fill out the job shadow request form. Please allow at least one week in advance to arrange this experience. Questions? Contact intern coordinator Laura Jorissen at 218-740-2050 or ljorissen@glaquarium.org.